Last Updated: May 1, 2024
Dilulu ("Dilulu", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and protect information that can be associated with you or another specific natural or juristic person ("Personal Information") when you visit our website (the "Site") or interact with us.
Please read this Privacy Policy carefully. By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect Personal Information that you voluntarily provide to us and certain information collected automatically when you visit our Site.
1.1. Information You Provide
The Personal Information we collect depends on the context of your interactions with us and the Site, the choices you make, and the services you use. This may include:
- Contact Information: Your first and last name, email address, postal address, phone number, and other similar contact data when you fill out forms (e.g., contact forms, newsletter subscriptions, application forms, story submissions).
- Application/Submission Data: Information provided in applications (mentorship, volunteer, career), story submissions, or other forms, which may include educational background, experience, interests, goals, etc.
- Donation Information: Information required to process donations, which may be handled through secure third-party payment processors. We typically do not store full credit card details on our servers.
- Communication Data: Information you provide when you communicate with us via email or other channels.
All Personal Information you provide must be true, complete, and accurate, and you must notify us of any changes.
1.2. Information Collected Automatically
When you visit our Site, we may automatically collect certain information about your device and usage, including:
- Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect, which may include your IP address, device information, browser type, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site, and other technical information.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Cookies are small files transferred to your computer's hard drive through your web browser (if you allow) that enable the site's systems to recognize your browser and remember certain information. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Site, but your ability to use some features may be limited.
2. How We Use Your Information
We use the Personal Information we collect for various purposes, including:
- To Provide and Manage Our Services: To operate and maintain our Site, process applications, respond to inquiries, send newsletters (if subscribed), and fulfill your requests.
- To Communicate With You: To send you information, including confirmations, updates, security alerts, and support messages.
- To Improve Our Site and Services: To understand how users interact with our Site, analyze trends, administer the Site, and gather demographic information to improve user experience and our offerings.
- To Process Donations: To facilitate donation transactions (usually via third-party processors).
- For Legal and Security Purposes: To comply with legal obligations, resolve disputes, enforce our agreements, and protect the security and integrity of our Site and users.
3. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your Personal Information. Our website is scanned regularly for security vulnerabilities. Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential.
We use Secure Socket Layer (SSL) technology for sensitive information where applicable. Transactions (like donations) are typically processed through secure gateway providers and are not stored or processed on our servers.
However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
4. Sharing Your Information (Third-Party Disclosure)
We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties unless we provide users with advance notice or as described below:
- Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, email delivery, hosting services, data analysis).
- Legal Requirements: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.
- Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, illegal activities, or as evidence in litigation.
- With Your Consent: We may disclose your Personal Information for any other purpose with your consent.
We do not typically include or offer third-party products or services directly on our website in a way that involves sharing your PII without consent.
5. Cookies Policy
As mentioned, we use cookies. We use them to:
- Understand and save user preferences for future visits (e.g., language preference).
- Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future.
- We may also use trusted third-party services (like Google Analytics) that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the Site.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your Personal Information under applicable data protection laws (e.g., GDPR, CCPA, POPIA). These may include the right to:
- Access: Request access to the Personal Information we hold about you.
- Rectification: Request correction of inaccurate or incomplete Personal Information.
- Erasure: Request deletion of your Personal Information, subject to certain legal exceptions.
- Restrict Processing: Request restriction of the processing of your Personal Information.
- Data Portability: Request transfer of your Personal Information to another party (where technically feasible).
- Object: Object to the processing of your Personal Information based on legitimate interests.
- Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your Personal Information.
To exercise these rights, please contact us using the contact details provided below. We will respond to your request within the timeframe required by applicable law (e.g., within one month).
Do Not Track Signals
We currently honor Do Not Track (DNT) browser signals where technically feasible.
7. Children's Privacy (COPPA)
Our Site is not intended for children under the age of 13 (or a higher age threshold depending on jurisdiction). We do not knowingly collect Personal Information from children under 13. If we become aware that we have inadvertently received Personal Information from a child under 13, we will delete such information from our records.
8. Data Retention
We will only keep your Personal Information for as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.
10. Contact Us
If you have questions or comments about this Privacy Policy or our privacy practices, please contact us at:
Data Protection Officer (or Privacy Contact)
Dilulu
123 Garden Lane, Libreville, Gabon
Email: privacy@dilulu.org
